version for the occasional scan, not running it constantly in the background. Or just uninstall Malwarebytes and wait for them to get their act together. Note that you may apply this to other security programs as well, as Malwarebytes is not the only program to flag legitimate processes.Īnyway, I would like to hear if you have run into similar issues with the new Malwarebytes 3.x, or the security programs that you are using. Repeat the whitelisting for any programs or files that get blocked by Malwarebytes. You may want to test the program and its functionality at this point to make sure that the issue is resolved. When you are done, click on the ok button to add the selected file, files or folder to the list of exclusions. You may exclude the selection from malware and ransomware protections, or from one of the two protections only. This may not work all the time however, for instance when Malwarebytes flags not the executable file, but another file that is required. It is better usually to whitelist only specific files, and not a full folder. You use the select files or select folders button to use a file browser to pick the right files or folder. You need to know the file or folder path. Select Exclude a File or Folder from the selection menu, and click on the next button once you have done so. The screen that opens gives you four options to add a new exclusion to the software. You will notice that the program ships with exclusions by default to protect core Windows locations from being flagged.Ĭlick on the Add Exclusion button in the interface to get started.
Select Settings > Exclusions when the program opens. Open the software program with a double-click on the system tray icon. Malwarebytes blocking legitimate processes and operations is obviously a problem, and while you can wait for Malwarebytes to address the problem, you can use the software's exclusions system to have it ignore certain files. Configure Malwarebytes to exclude files or processes
When I tried to capture a screenshot afterwards, it worked as expected and did not threw an error message. I made the decision to test the theory, and add the SnagIt folder to the exclusions list. While I'm not entirely sure when the update landed, it must have happened in April. I checked the Malwarebytes installation on the system, and noticed that the "update package version" was set to. Security software may interfere with processes and programs, especially if it was updated.
I did not make any serious changes to the system as well, no Windows updates for instance. This was indeed a strange issue, as both programs worked fine yesterday. The screen capture tool SnagIt complained that it could not save the captured file (failed to save document), and the image optimizer File Optimizer would not process images at all, and would show a saving of 0% for all files that it processed (which never happened before).
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